How to register in Privat24

Privat24 is PrivatBank's app and web cabinet for managing cards, making transfers, paying bills, opening deposits and new cards. Registration takes a few minutes and does not require a branch visit. Below is a detailed guide, how to sign in on a new phone, troubleshooting and security tips.

What you need to register

• a smartphone (iOS or Android) or a computer with internet access;
• the phone number linked to your PrivatBank card;
• a PrivatBank card (you'll need its details to confirm);
• access to SMS or push notifications to receive the code.

If you don't have a card yet, you can open one online — then Privat24 access is set up automatically during card issuance.

Screenshot: Privat24 page in the App Store / Google Play

Step-by-step registration

1. Install the Privat24 app from the official store (App Store or Google Play) or open privat24.ua. Download only from official sources.
2. Enter your phone number and receive an SMS confirmation code.
3. Verify your identity — enter card details (number, expiry) or pass the identification the system offers.
4. Create a password and enable biometric login (Face ID or fingerprint) — it's faster and safer.
5. Done — you enter the cabinet showing your cards, balance, transaction history and available services.

Screenshot: login and phone confirmation screen in Privat24

How to sign in on a new phone

If you changed your phone or reinstalled the app, you can sign in with the same number:

1. Install Privat24 on the new device and open it.
2. Enter your phone number and confirm it with an SMS code.
3. Enter your password or pass identification again if the system asks.
4. Enable biometrics on the new device.

For security, after signing in on a new device the bank may temporarily limit some operations — this is usually lifted automatically after a short time.

What to do if you forgot your password

On the login screen tap "Forgot password", confirm your phone number via SMS and set a new password. If you have no access to the number (e.g. you lost the SIM), first restore the number with your mobile operator or contact the hotline 3700 or a branch.

If the SMS code doesn't arrive

• check signal strength and restart the phone;
• make sure blocking of unknown numbers is not enabled;
• wait 1–2 minutes and tap "Resend code";
• check that your number is up to date at the bank — if you changed it, update it at a branch;
• if the code still doesn't arrive — call 3700.

What you can do in Privat24 after registration

• transfer money card-to-card and by phone number;
• pay utilities, mobile and other bills;
• open new cards and deposits;
• check exchange rates and exchange currency;
• manage limits, block and unblock cards;
• view transaction history and save receipts.

Account security

• enable biometric login and transaction confirmation;
• never share your password, CVV or SMS codes — the bank never asks for them;
• install the app only from official stores;
• avoid signing in to Privat24 over public Wi-Fi unless necessary;
• if the phone is lost — block access and contact 3700.

FAQ

Can I register without a card?

Full access requires a PrivatBank card. If you don't have one yet, open it online in the app first — access is set up automatically.

Is Privat24 safe to use?

Yes, provided you log in only via the official app or website and never share your login data.

Can I use it on a phone and a computer at the same time?

Yes, the web version privat24.ua and the mobile app work with the same account; web sign-in is additionally confirmed in the app.

How much does using Privat24 cost?

The app itself is free; only certain operations and services are charged according to your card's terms.

The interface and steps may change — see current details in the Privat24 app or on the bank's website. Hotline — 3700.