How to close a card or account at PrivatBank

It's worth closing a card or account at PrivatBank properly — so that no debt or active paid services remain. Let's cover the difference between blocking and closing, how to close the account specifically, what to do in advance and how long it takes.

Blocking, closing a card, and closing an account — the difference

• blocking a card — a temporary suspension of operations; the card and account remain, servicing continues;
• closing a card — the plastic stops working, but the account may stay open (and may carry a fee);
• closing an account — full termination of the product's servicing.

If you want to fully end the relationship for the product, you need account closure, not just a block.

What to do before closing

• zero the balance — withdraw or transfer the remainder; the account should have neither debt nor funds;
• repay the credit limit — if the card is a credit one, the debt must be fully cleared;
• unlink subscriptions and auto-payments — services, shops, recurring charges;
• move recurring credits — salary, pension, etc. to another card;
• disable extra paid services (SMS, insurance, etc.).

How to close

1. The most reliable way is to visit a PrivatBank branch with your passport and submit an account-closure application.
2. Some cards can be blocked/closed via the app or the hotline 3700, but full account closure often needs an application.
3. Make sure you receive confirmation of the account closure, not just a card block.

Screenshot: the card section and servicing options in Privat24

How long closing takes

Blocking a card is instant. Full account closure may take some time under the bank's procedures (sometimes you must wait for all operations and charges to complete). Check the timeframe at a branch or on 3700.

Can I open a card again

Yes — even after closing you can always open a new card at PrivatBank, including online in Privat24. Closing does not block you as a client, it only ends the specific product.

FAQ

Can I close a card with a debt?

No. You first need to repay all debt on the credit limit and fees, otherwise the account won't be closed.

What if I just stop using the card?

The account stays open, and some products may charge a servicing fee — so debt can grow out of nowhere. It's better to officially close the account.

How long does closing take?

Blocking is instant, while full account closure may take time under the bank's procedures. Check at a branch or on 3700.

Will the remaining balance be returned on closure?

Yes, you withdraw or transfer the remainder before closing. The account is closed with a zero balance.

The procedure and terms may change — see current details in the Privat24 app, at a branch or on the hotline 3700.