How to pay utility bills and invoices via Privat24

You can pay for utilities, mobile, internet or any bill in a minute right in the Privat24 app — with no queues or paper receipts. Let's cover all the methods, how to save templates and set up auto-payment, how to submit meter readings and what to do if a payment fails.

Payment methods

• by QR code — scan the code from a paper bill, the details fill in automatically;
• by template — saved payments (electricity, water, gas) for one-tap payment;
• by details — manually enter the recipient, account and amount;
• in the service catalog — find a provider by name or region.

Step by step

1. Open Privat24 and go to "Payments".
2. Choose a method: scan a QR, a template or provider search.
3. Check the details and amount, enter meter readings if needed.
4. Confirm the payment — the receipt is saved in your history.

Screenshot: the "Payments" section and QR payment in Privat24

How to save a template and set up auto-payment

To avoid entering details every time, save recurring payments as templates — next time it's one tap. For fixed-amount payments (e.g. internet) you can set up an auto-payment for a set date — the app charges the amount itself and sends the receipt. Auto-payment can be turned off anytime.

How to submit meter readings

For electricity, water or gas payments, the app asks you to enter the current meter readings during payment — the amount is calculated automatically at the provider's tariff. Record the readings carefully: an error affects the billing.

If a payment fails

• check the status in "History" — it shows whether the payment went through;
• make sure there were enough funds and the details are correct;
• some payments reach the provider within a few hours or the next day;
• if money was debited but the service wasn't credited — contact the hotline 3700 with the receipt.

FAQ

Is there a fee for paying utilities?

Some payments go through with no fee, others may carry a small charge — it is shown before you confirm.

Where can I find the receipt after payment?

In the "History" or "Payments" section — there you can open, save or send the payment confirmation.

Can I pay without a bill on hand?

Yes — find the provider in the service catalog by name or region and enter the account number; a QR or paper bill is not required.

What if I made a mistake in the meter readings?

The next month's readings will correct it, or contact the service provider for a recalculation. Check the figures carefully before confirming.

The list of services and fees may change — check current terms in the Privat24 app.