How to block a monobank card: quickly and safely

If your monobank card is lost, stolen or you notice suspicious transactions, you can block it instantly right in the app, in a second and with no calls. Since monobank is fully mobile, security controls are always at hand. Let's look at how to block it, what to do in case of fraud and how to order a reissue.

When to block a card

• the card is lost or stolen;
• you see transactions you didn't make;
• the card details may have reached third parties (phishing, a suspicious site);
• someone called "from the security service" and asked for your data — block it at once.

How to block a card in the app

1. Open the monobank app and select the card.
2. Go to the card settings and tap "Freeze" / "Block".
3. The card immediately stops making transactions — this is a quick (temporary) block you can lift yourself.

If you need help — message support right in the app (the chat works 24/7).

Screenshot: the block-card button in the monobank app

What to do in case of theft or fraud

1. Immediately block (freeze) the card in the app.
2. Review recent transactions and note the ones you didn't make.
3. Message monobank support about the unauthorized charges.
4. If needed, contact the police (theft/fraud).
5. Order a card reissue with a new number so the old details no longer work.

How to dispute an unauthorized charge

If money disappeared from your card without your consent, file a dispute via support in the app. The sooner you act, the better the chances of recovering the funds. Keep evidence: screenshots of transactions, time, details. The bank investigates per its procedure.

Reissue and unblocking

The quick block in the app can be lifted yourself if the card is found and you're sure it's safe. If the details are compromised, better not to unblock the old one but to order a reissue: you get a card with a new number and CVV, and the virtual one can be used immediately (add it to Apple Pay / Google Pay).

Security

• never share your CVV, PIN and SMS codes with anyone — even "bank staff";
• monobank does not ask for these in calls or messages;
• for online purchases use a separate virtual card.

FAQ

Can I block a card without a call?

Yes — everything is done in the app in a second. No need to call anywhere; message support chat if needed.

Will money be charged while the card is blocked?

A blocked (frozen) card makes no new transactions. Recurring payments should be moved to another card.

Will I get the money back if it was stolen?

If the transaction is unauthorized, the bank reviews a dispute. The outcome depends on the circumstances and how quickly you act — block the card and message support immediately.

Can I use it while the new plastic is being delivered?

Yes — after a reissue the virtual card is available immediately, pay by phone via Apple Pay / Google Pay.

The interface and terms may change — see current details in the monobank app. Never share your CVV, passwords or codes.