How to block an OTP Bank card: all the ways

If your OTP Bank card is lost, stolen or you notice suspicious transactions, block it immediately. You can do this in the mobile app, by calling the hotline or at a branch. Let's look at all the methods, actions in case of fraud and a reissue.

When to block a card

• the card is lost or stolen;
• you see transactions you didn't make;
• the card details may have reached third parties (phishing, a suspicious site);
• someone called "from the security service" and asked for your data — block it at once.

How to block a card — all methods

1. In the OTP Bank mobile app: open the card → settings/security → "Block". The fastest way, works 24/7.
2. By calling the bank hotline (the number is on the back of the card and on the website) — the operator blocks the card after identification.
3. At a branch — with your passport.

Screenshot: the block-card button in the OTP Bank app

What to do in case of theft or fraud

1. Immediately block the card (app or hotline).
2. Review recent transactions and note the ones you didn't make.
3. Report the unauthorized charges to the bank.
4. If needed, contact the police.
5. Order a card reissue with a new number.

Disputing charges and reissue

If money disappeared from your card without your consent, file a dispute via the hotline or at a branch — the sooner, the better the chances of recovering the funds. If the details are compromised, order a reissue of the card with a new number so the old details no longer work.

Security

• never share your PIN, CVV and SMS codes with anyone;
• the bank does not ask for these in calls or messages;
• for online purchases it's better to use a separate card with a limited balance.

FAQ

Can I block a card without the app?

Yes — call the bank hotline (the number is on the back of the card) or visit a branch.

Will money be charged while the card is blocked?

A blocked card makes no new transactions. Recurring payments should be moved to another card.

Will I get the money back if it was stolen?

If the transaction is unauthorized, the bank reviews a dispute. The outcome depends on the circumstances and how quickly you act.

How much does a reissue cost?

It depends on the card and the reason. Check in the app, on the hotline or at a branch.

The interface and terms may change — see current details in the OTP Bank app or on the bank's website. Never share your PIN, CVV or codes.