Paying utilities at OTP Bank: via the app and at a branch

You can pay utilities at OTP Bank in a minute in the mobile app or at a branch. It's convenient for regular payments for electricity, water, gas, internet. Let's look at all the methods, how to save templates and submit meter readings.

Payment methods

• in the mobile app — by details, saved templates or a QR code from the bill;
• in the service catalog — find a provider by name or region;
• at a branch — with a passport and bill.

How to pay in the app

1. Open the OTP Bank app and go to the payments section.
2. Choose a method: scan a QR, a template or provider search.
3. Check the details and amount, enter meter readings if needed.
4. Confirm the payment — the receipt is saved in your history.

Screenshot: paying utilities in the OTP Bank app

Templates and meter readings

To avoid entering details every time, save recurring payments as templates — next time it's one tap. For electricity, water or gas payments, enter the current meter readings during payment — the amount is calculated at the provider's tariff. Record the readings carefully.

If a payment fails

• check the status in the history section — whether the payment went through;
• make sure there were enough funds and the details are correct;
• some payments reach the provider within a few hours;
• if money was debited but the service wasn't credited — contact bank support with the receipt.

FAQ

Is there a fee for paying utilities?

Some payments go through with no fee, others may carry a small charge — it is shown before you confirm.

Where can I find the receipt after payment?

In the history/payments section of the app — there you can open, save or send the confirmation.

Can I pay without a bill?

Yes — find the provider in the service catalog by name or region and enter the account number.

Can I pay at a branch?

Yes, with a passport and bill — convenient for clients who don't use the app.

The list of services and fees may change — check current terms in the OTP Bank app.