How to block an Ukrgasbank card: all the ways

5 min read

What to do if your Ukrgasbank card is lost or stolen: how to quickly block it in the app, via the contact centre and at a branch, and how to reissue it afterwards.

If your Ukrgasbank card is lost, stolen or you notice suspicious transactions, block it immediately to protect your money. Let's look at all the ways to block it, what to do next and how to reissue the card.

How to block a card in the app

Open the Ukrgasbank mobile app.
Select the card in the list.
Go to the card settings and tap "Block".
Confirm the action — the card is blocked instantly.

This is the fastest way: the block takes effect immediately, around the clock, without calls.

Screenshot: blocking a card in the Ukrgasbank app

Other ways to block

contact centre — call the Ukrgasbank hotline, give your identification details and ask to block the card;
at a branch — come with a passport, an employee will block the card;
temporary block — if you just misplaced the card, you can "freeze" it temporarily in the app and unblock it later.

What to do after blocking

Check the latest transactions in the app for any unauthorized debits.
If you see fraudulent transactions, notify the bank immediately via the contact centre.
Order a card reissue — the details change, but the account and funds remain.

Temporary block vs reissue

temporary block — if the card is simply lost at home: freeze it and unblock once found;
full block + reissue — if the card is stolen, the data is compromised or it can't be found.

FAQ

What's the fastest way to block a card?

Through the Ukrgasbank mobile app — the block works instantly and is available around the clock.

Can I temporarily freeze the card?

Yes. If you just misplaced the card, you can block it temporarily in the app and unblock it later.

Will my money be safe after blocking?

Yes. The card itself is blocked, while the funds stay on the account. After reissue you use them again.

What to do about suspicious transactions?

Block the card and immediately contact the Ukrgasbank contact centre to record the problem and dispute the transactions.

Keep the Ukrgasbank hotline number handy — if the card is lost it will help you act quickly.